11 July 2024

We are seeking a talented Project Support Engineer to join our IT team. The successful candidate will provide comprehensive engineering support for IP Telephony project. Experience in designing and engineering IP telephony systems/VoIP is essential. Your efforts will ensure the delivery of a reliable, scalable, and efficient communication infrastructure.

 

Mandatory Skill(s)

  • Bachelor’s degree in computer science, Information Technology, Telecommunications;
  • Minimum of 3-5 years of proven experience in designing, setting up, and managing IP and network systems, (e.g., Cisco, ALE, Asterisk);
  • Hands-on experience with VoIP protocols (SIP, H.323) and QoS implementation;
  • Excellent understanding of networking concepts (TCP/IP, VLANs, VPNs);
  • Possesses exceptional troubleshooting and problem-solving skills, consistently resolving complex technical issues efficiently;
  • Experience in project support and vendor management is required;
  • Must be meticulous with attention to detail, patience, and a positive attitude towards managing multiple stakeholders in a fast paced environment.

Desirable Skill(s)

  • Alcatel certified system engineer;
  • CCIE.

Responsibilities

  • Provide tier 2 technical support and troubleshooting;
  • Able to assess scope of work for the requirements and design scalable solutions;
  • Provide assessment of appropriate hardware, software, networking and cabling components for the targeted solutions / systems;
  • Set up and configure IP / infrastructure systems including but not limited to PBX systems, VoIP gateways, SBC, IP phones, and related equipment;
  • Ensure proper integration with existing network infrastructure, including LAN/WAN/VPN/firewall configurations;
  • Implement Quality of Service (QoS) measures to prioritize voice traffic and ensure optimal performance;
  • Integrate the IP / infrastructure systems with other communication platforms (e.g., email, contact center applications);
  • Perform comprehensive system testing to detect and resolve any issues;
  • Perform compatibility testing with various network components and endpoints;
  • Liaise with various internal IT & Business Units departments as well as 3rd party vendors, managing the installation, setup and testing process, and providing ongoing troubleshooting support and maintenance;
  • Craft and maintain comprehensive documentation, encompassing system configurations, user manuals, and troubleshooting guides.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Juhi Dwivedi at juhi.d@sciente.com quoting the job title.

Juhi Dwivedi
EA Reg No.: R23112291
Recruitment Consultant
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