16 May 2024

We are looking for a highly motivated and experienced individual to join us as a Production Support Analyst supporting banking systems and applications.

Mandatory Skill(s)

  • Degree/Diploma in Computer Science, Business Information Technology or related disciplines;
  • At least 2 years of experience providing support to business systems and applications in banking or financial service sectors;
  • Possesses good knowledge on Financial accounting, Regulatory reporting or Management accounting;
  • Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
  • Experience in requirement gathering, user test strategy and documenting test scripts;
  • Proficient in SQL, MS Excel, MS PowerPoint;
  • Good analytical skills with excellent communication; 
  • Good in understanding internal processes and resolving issues.

Desirable Skill(s)

  • Working experience in tools such as OBIEE, Power BI or Qlik Sense.


  • Incident and Problem management;
  • Monitor, maintain and troubleshoot production issues for various systems and applications;
  • Provide root cause analysis techniques to determine cause and resolve system issues;
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved;
  • Take part in requirements gathering, perform user acceptance testing, communicate application problems and issues to key stakeholders, development teams, end users, and unit leaders;
  • Work with onsite and offshore teams across multiple technologies/applications;
  • Management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Xuan Yi Lim at xuanyi.lim@sciente.com quoting the job title.

Xuan Yi Lim
Associate Consultant – IT Recruitment Consulting
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