3 April 2024

Ou client is looking for highly motivated and experienced individual to join as a Production Support Analyst supporting banking systems and applications.

Mandatory Skill(s)

  • Degree/Diploma in Computer Science, Business Information Technology or related disciplines;
  • At least 2 years of experience providing support to business systems and applications in banking or financial service sectors;
  • Possesses good knowledge on Financial accounting or Management accounting;
  • Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
  • Proficient in Oracle, SQL, MS Excel;
  • Good analytical skills with excellent communication; 
  • Good in understanding internal processes and resolving issues.

Desirable Skill(s)

  • Prior experience in the banking industry.


  • Incident and Problem management;
  • Monitor, maintain and troubleshoot production issues for various systems and applications;
  • Provide root cause analysis techniques to determine cause and resolve system issues;
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved;
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders;
  • Work with onsite and offshore teams across multiple technologies/applications;
  • Management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Dharinee Pandya at dharinee.pandya@sciente.com quoting the job title.

Dharinee Pandya
EA Reg No.: R1219111
Consultant – IT Recruitment Consulting
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