11 March 2024

An exciting opportunity for ServiceNow Technical Lead who can design and deliver ServiceNow solutions in alignment  to business strategy.

Mandatory Skill(s)

  • 8+ years’ experience with technical solution design and delivery of ServiceNow solutions;
  • Minimum 5 years’ experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms;
  • Experience of working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps) ;
  • Drive ServiceNow related changes with a high rate of success and ensure compliance with standards, procedures, and processes;
  • Experience with markup languages  like XML,HTML and web technologies like JavaScript, Web services;
  • Exceptional interpersonal and communication skills to effectively interact with both internal and external stakeholders;

Desirable Skill(s)

  • ITIL V3/V4 Certification;
  • Certified ServiceNow System Administrator (CSA);
  • Certified ServiceNow Application Developer (CAD);


  • Ability to designs and deliver ServiceNOW solutions for long term success and adhere to ServiceNOW technical standards;
  • Assess the organization’s current processes and define future-state processes ; map them to the ServiceNOW platform capabilities to improve business processes;
  • Ability to manage the setup, administration and configuration of ServiceNow;
  • Ability to analyze, troubleshoot and resolve complex software application related problems;
  • Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
  • Embrace the Agile development process and contribute to achieving sprint goals;
  • Provide guidance and mentorship to junior developers to complete tasks effectively;
  • Work collaboratively with internal and external stakeholders to configure and improve core platform capabilities in accordance with ITIL best practices.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Vasu Bansal at vasu.b@sciente.com quoting the job title.

Vasu Bansal
Recruitment Consultant

Apply to this Job