Regional Desktop Lead

///Regional Desktop Lead

Regional Desktop Lead

A meaningful career opportunity as regional desktop lead within a dynamic work environment in the banking industry.

Mandatory Skill(s)

  • Degree in Computer Science, Information Systems or Business;
  • Has 5 8 years of experience overseeing desktop operation from a regional perspective;
  • Experienced in leading and reporting Key Risk Indicators (KRIs);
  • Good understanding of different financial services operations and processes;
  • Proficient in stakeholder management;
  • Selfdriven, attention to details and a fast learner;
  • Excellent communication, planning and organization skills.

Desirable Skill(s)

  • Experience working in Financial Services industry.

Responsibilities

  • Oversee Desktop Support Services, provide guidance, knowledge transfer, and mentoring to Desktop Support Team Leads;
  • Host monthly service delivery meetings with branches to provide direction or all Desktop Support Team Leads in Asia;
  • Review and approves Service Requests, Change Requests & Global Changes;
  • Participate and/or lead project efforts for continual improvement for customerfacing tasks, project related tasks and internal processrelated;
  • Oversee VIP desktop and user support service to very important customers;
  • Manage the support & reporting of Key Risk Indicators for each location to Internal Risk team for desktop maintenance, inventory and software distribution and security maintenance;
  • Act as a customer relationship liaison, giving internal customers (e.g. Secretaries, VIP users) a channel to voice concerns and work to resolution;
  • Coordinates, develops and/or reviews enduser documentation and instructions;
  • Participates in troubleshooting of issues with the Incident Manager, Problem Manager and Engineering Team.
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2019-08-06T06:44:40+00:00

Sciente International wins again at HR Asia Recruitment Awards

For the 4th straight year, Sciente International’s sustained efforts have been recognised yet again with the awards for both, Best Specialist Recruitment Agency, and Recruitment Agency of the Year in the “under 50 employees” category.

Sciente International wins again at HR Asia Recruitment Awards

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