18 April 2023

We are seeking a skilled Application Support Manager to join our team. The Application Support Manager will be responsible for overseeing the IT Incident, Request and Escalation processes, ensuring high levels of performance, maintaining accurate reporting procedures, and establishing action items for service improvement when required.

Mandatory Skill(s)

  •  The successful candidate must possess a degree in Computer Science, Information Technology, or other relevant fields;
  • At least 5 to 7 years of experience in IT service management or support roles in large scale organizations with diverse IT systems;
  • Good experience in managing third party delivered services;
  • Develop and maintain documentation of support processes, procedures, and standards;
  • Excellent leadership and people management skills, analytical and strong in managing resources to successfully handle tasks;
  • Excellent verbal and written communication skills to work effectively with stakeholders at various levels in the organization;

Desirable Skill(s)

  • ITIL certification.


  • Responsible for all major IT incidents and support tickets, coordinating between different parties for resolution, maintaining effective communication to stakeholders, and driving post-incident reviews;
  • Champion continuous high levels of IT service and support in projects by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact;
  • Uphold the quality of IT service and performance by understanding future demand from business growth and projects, and factoring in such changes into capacity plans for all associated systems;
  • Manage vendor performance through service level management, lead the support teams to continually improve the end-user experience and customer satisfaction, and establish and maintain project scorecards.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Srikanth Ramakrishna Sarma at srikanth.ramakrishna@sciente.com quoting the job title.

Srikanth Ramakrishna Sarma
EA Reg No.: R22108699
Technology Talent Manager
Let’s connect via
Apply to this Job