16 February 2023

We’re looking for a ServiceNow Engineer with expertise on the ServiceNow Enterprise Service Management platform, who’s got expertise in configuration, development, administration and operational support tasks for all aspects of the ServiceNow platform including standard configuration, security, data management, reporting, integrations with third party applications and environment management while ensuring that data integrity, platform health and best practices are maintained.

Mandatory Skill(s)

  • Bachelor’s degree in computer science (preferred)
  • Minimum of 4 to 5 years of experience working in the ServiceNow platform, including implementation, administration, configuration, development and customization of core applications in an enterprise environment
  • Strong technical and platform knowledge with hands-on experience in root cause analysis and troubleshooting application issues
  • Strong communication, organization and problem-solving skills and the ability to work across organizational boundaries
  • Thorough understanding of security in the instance
  • Knowledge of when to use client vs. server (or both) methods for optimizing user experience while still maintaining system performance and data integrity
  • Working in a team development environment wherein multiple developers utilize the same path-to-prod and release cadence
  • Knowledge of when it is appropriate to use an OOB plugin vs. custom development
  • Knowledgeable on common upgrade issues caused by custom development
  • Analytical skills to investigate issues, find solutions to problems and improve processes
  • Usage of Agile/Scrum methodology to manage development work
  • Experience in CMDB, Procurement, HR asset management tool will be an added advantage

Desirable Skill(s)
Should have at least worked on min of 2 modules Like – ITSM, ITOM, CMDB, CSM, HRSD, ITBM, CSM, ITAM


  • This person will work with process owners, stakeholders and platform / service owner to deliver technical solutions via Scrum methodology that solve problems while supporting the long-term health of the ServiceNow platform
  • Typical work activities include :-
  •  Participating in Scrum cadences – DevOps backlog grooming, sprint planning, retrospectives, daily stand-ups
  •  Will require working on L3 and deep level platform support related activities requiring troubleshooting and triaging issues and fix code where needed
  • Developing and maintaining solutions using standard ServiceNow functionality, including but not limited to
  • Scripting : Business rules, Client scripts, Script include  [UI policies, Data policies, ACLs, UI actions, Data sources, Transform maps, Flow Designer, Workflows, Form and list configuration with multiple views, Database views, Scheduled jobs, Notifications
  • Configuring SLAs, Workspaces and ServiceNow Chat
  • Creating Reports and Dashboards and Scripted REST API
  • Activating and upgrading ServiceNow Plugins
  • Instance Performance troubleshooting and benchmarking

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Vivek S at vivek.s@sciente.com quoting the job title.

Vivek S
Technology Recruitment Specialist
Apply to this Job