5 May 2021

We are looking for an experienced Aspect/ Amazon Contact Center Specialist who would be working on a project with our client in the Insurance sector. 

Mandatory Skill(s)

  • Degree holder in computer science, telecommunication or relevant streams;
  • Minimum 5-8 years of experience in working as a Contact center technology architect;
  • Hands on working experience with AWS connect or Aspect UIP;
  • Knowledge in Amazon Identity and access management system to access segregation;
  • Good knowledge with Amazon Connect Capabilities and its features;
  • Hands on with contact center migration technologies;
  • Experienced in managing the entire cycle including designing, developing, deploying and migrating of contact center solution;
  • Experience on server less development experience with Amazon Lex, AWS CloudTrail integration;
  • Excellent communication and organizational skills;
  • Proactive and able work in fast pace environment.

Desirable Skill(s)

  • AWS Certification ;
  • Knowledge on G.711, RTP, Audio Codecs.

Responsibilities

  • Involved in design, development, deployment and migration of Amazon connect- Contact centre;
  • Responsible to configure, manage contact flows, queues, routing profile in Amazon Connect;
  • Configure and troubleshoot Amazon CCP's, SIP Phone and Soft Phones;
  • Identify, document problems and mitigate them by implementing necessary preventive measures and troubleshooting incidents;
  • Develop technical design and architecture documents, standard operating procedures and evaluate test scenarios and train all business users;
  • Involve with IT security teams by complying with IT requirements to provide support on system penetration test and audits;
  • Involved with vendors along with internal teams to meet
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