1 March 2021
Are you bubbly and cheerful? Do you love talking to people? Then we need YOU! . We are looking for someone who is 100% customer-oriented and filled with positive energy to join us as a Customer Service Office for a Contact Centre.
Mandatory Skill(s)
- At least Diploma in any discipline;
- At least 6 months' experience in Sales/Customer Service/Contact Centre/Call Centre;
- Possess strong customer service orientation and proven excellent customer service skills with demonstrated ability to interpret customer needs correctly;
- Demonstrate creative problem solving and negotiation skills;
- Identify and assess customers’ needs to achieve satisfaction;
- Effective interpersonal skills. Able to relate well to people at all levels.
Desirable Skill(s)
- Previous Banking or Insurance Industry experience is added advantage
Responsibilities
- Responsible for delivering personalized service to customers on banking products and services enquiries;
- Solicit customer feedback and identity problems to improve services;
- Identify cross sell opportunities during customer interaction;
- Respond and follow up promptly to customer enquiries;
- Should be able to commit to a 5-day work week, with rotating shifts.
