Seeking a dynamic and techno-functional professional who likes to wear multiple hats and support mission critical systems within  a leading utilities services provider as a Senior Analyst.

Mandatory Skill(s)

  • Degree in Computer Science , Information Systems or Computer Engineering;
  • Minimum 2 – 5 years of working experience as a System / Business Analyst;
  • Good  experience in supporting mission critical systems;
  • Experience in at least one full Software Development Lifecycle ( SDLC ) ;
  • Excellent stakeholder management skills to liaise with people across different levels and departments;
  • Independent and strong team player with good inter-personal skills;
  • Excellent verbal and written communication skills.

Desirable Skill(s)

  • Experience in Billling systems;
  • ITIL Certified;
  • CBAP Certified.

Responsibilities

  • Lead analyst for a suite of core business applications related to CRM & Billing;
  • Act as Subject Matter Expert and drive new IT enhancements as well as BAU support and maintenance operations;
  • Review current business processes, identify and initiate improvements in IT systems;
  • Work closely with business users to gather and analyze requirements;
  • Coordinate with technology team to translate business requirements into functional and technical specifications;
  • Ensure necessary changes/enhancements are implemented and documented;
  • Create and execute testing plans and coordinate User Acceptance Test;
  • Coordinate with stakeholders, vendors, infrastructure personnel in the end to end SDLC process;
  • Identify obstacles, proactively mitigate risks and escalate issues to be resolved effectively;
  • Adhere to company, project and support standards and guidelines.
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