We have an exciting career opportunity for Deputy Director to lead Data Center Management (Mainframe) and IT Operations.  

Mandatory Skill(s)

  • Degree in Computer Science, Computer Engineering or Information Technology;
  • Minimum 5 years of relevant Data Center Management experience and 3 years of management experience;
  • Advanced knowledge of Mainframe Data Center standards and best practices;
  • Proven experience in management of 24*7 Data Center operations;
  • Excellent understanding of Incident, Problem management and System Admin procedures based on ITIL best practices;
  • Excellent understanding of Data Center recovery and IT Facilities operations;
  • Good Knowledge of Service Level Agreement and escalation management;
  • Excellent verbal and written communications skills; strong presentation skills;
  • Good Organizational skills to manage multiple departments.

Desirable Skill(s)

  • ITIL Knowledge;
  • Project Management methodologies.

Responsibilities

  • Assume a leadership role in managing Data Center and Information Technology (IT) operations;
  • Responsible for delivery of 24*7 mainframe operation services;
  • Lead Production,change management teams, IT disaster recovery, capacity planning and infrastructure project management;
  • Understands and manage problems utilizing problem and change management policies and best practices;
  • Design , build and manage data center solutions to address business issues and continual service improvements;
  • Work closely with customers, responding to data center support tickets and escalating client concerns;
  • Create and maintain metrics on all aspects of Data Centers;
  • Identify areas of improvement to provide better customer service and enhance problem resolution techniques;
  • Ensuring adherence to IT policy and support to compliance.
Apply to this Job