29 June 2021

  • We are looking for highly motivated individuals to join our team as a Application Support Analyst to provide support for financial products and sales applications;

Mandatory Skill(s)

  • Diploma/Degree in Computer Science, Engineering and Information Systems;
  • At least 2 years of experience working in Production / Application Support;
  • Perform work in rotational shifts to provide 24/7 on-site or on-call support;
  • Ability to troubleshoot issues and able to handle different types of customer inquiries (Incoming calls, email and face-to-face enquiries);
  • In depth knowledge on Troubleshooting, Request/Incident management, Root Cause Analysis, source code and log review;
  • Proficient in SQL ,Java-based source codes and logs, MS Word, Excel, Project and ticketing tools like Assyst, Aldo;
  • Good interpersonal and communication skills.

Desirable Skill(s)

  • ITIL Certification

Responsibilities

  • Provide L1 and L2 production support for Financial Products and Sales Applications;
  • Handling incoming calls, email and face-to-face enquiries;
  • Identify, troubleshoot and document the application issues, complex incidents and resolutions;
  • To channel and escalate any unresolved issues to other stakeholders or next level within the agreed procedures;
  • Coordinate with various teams to manage incident for all issues, analyze root cause and assist in efficient resolution of all application processes;
  • Support audit compliance.

 

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