4 June 2021

Exciting opportunity as a Business Analyst to work with a fast growing team to support complex enterprise applications projects with a leading client.

Mandatory Skill(s)

  • Degree in Computer Science, Computer Engineering and Information Systems;
  • Has at least 3 years of Business Analyst experience managing complex enterprise application projects;
  • Experience in SQL and Microsoft technologies;
  • Experience in Incident Management, Change Management and problem solving;
  • Experience in requirements gathering, stakeholder management, testing and providing trainings;
  • Ability to interact with various business users, senior management, technology teams and external vendors effectively;
  • Excellent communication, presentation, and advisory skills.

Desirable Skill(s)

  • PMP / ITIL Certified;
  • Experience managing hospitality – hotels or F&B related projects.

Responsibilities

  • Identify business requirements and translate into functional specifications;
  • Responsible for providing 24 / 7 support and quality customer service to business teams;
  • Assist in supporting multiple applications systems and platforms;
  • Involved in troubleshooting, triage and escalating complex incidents to the relevant teams with SLAs;
  • Develop test cases and coordinate with business users on testing to verify that business requirements are incorporated as per specifications;
  • Ensure necessary changes / enhancements are implemented and documented as per corporate standards and guidelines
  • Establish and maintain good business relationships with all project stakeholders to influence and achieve business goals.
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