Production Support Lead (Release Management)

///Production Support Lead (Release Management)

Production Support Lead (Release Management)

Our client from a leading global bank is seeking for an experienced Production Support Lead to run, support their mission critical global software rollouts and releases.

Mandatory Skill(s)

  • Possess Bachelor's degree in Computer Science, Information System or Information Technology;
  • At least 8 years of experience working in application development and/or support related activities such as incident management, release and change management in the financial services sector;
  • Must have strong background in enterprise software development life cycle;
  • Strong technical skillsets in UNIX Shell Scripting, Source Control i.e. Teamcity, Cruise Control and Database system;
  • Strong communication skills with a strong sense of urgency and attention to details;
  • Good leadership to drive/recommend solutions to extended technology and infrastructure teams;
  • Experience to lead and facilitate meetings, technical team in driving investigation of incidents and corrective actions follow-ups

Desirable Skill(s)

  • ITIL Certified;
  • DevOps is a plus.


  • Provide application support and release management for global mission critical applications;
  • Responsible for end-to-end version, cruise control, setup and configuration;
  • Actively involved in ensuring the SLAs are achieved;
  • Manage releases and coordination and responsible for release review and checklists;
  • Build strong relationship with development, support and IT infrastructure team;
  • Responsible for code merging,version control and branch creation;
  • Work with internal teams for enivronment setup, availability and configuration and
  • Working closely with business to establish priorities, analyze requirements, manage risks/issues, research/evaluate options, and implement solutions;
  • Assisting on-site users in performing user acceptance testing for successful system implementation and support related activities;
  • Perform health checks, system connectivity, consistency and data integrity.
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