Application Support Specialist

///Application Support Specialist

Application Support Specialist

Our client is an established organization within the Financial Services domain. They are looking for an Application Support Specialist to support their business applications.

Mandatory Skill(s)

  • Degree in Computer Science, Engineering and Information Systems or Equivalent;
  • At least 3 years experience in providing L2 support for critical applications;
  • Hands on experience in SQL;
  • Simulates /recreates the user problems to resolve operating difficulties;
  • Strong collaborator to work with cross functional teams and takes ownership of all proprietary application issues;
  • Strong communication skills with a sense of urgency and attention to details;
  • Able to drive/recommend solutions to extended technology teams;
  • Adaptive to work in a team as well as independently.

Desirable Skill(s)

  • ITIL Certified.


  • Provide application support for mission critical regional applications;
  • Responsible for stability of production environments ensuring all applications and interfaces have maximum availability;
  • Actively involved in ensuring the SLAs are achieved;
  • Responsible for change, incident, problem, issue management and escalations;
  • Collaborate closely with other internal technical teams/business users in investigating, testing and implementing the fix;
  • Track incidents and provide regular updates to users on request status and progress ,assisting on-site users in performing user acceptance testing for successful system implementation and support related activities;
  • Ensure accurate and timely incident and problem logging following the processes;
  • Perform health checks, system connectivity, consistency and data integrity.
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