Production Support Lead

///Production Support Lead

Production Support Lead

Our client is looking for an energetic Production Support leader with expertise in managing the business critical applications and managing the incidents, problems and command centre team.

Mandatory Skill(s)

  • Masters’ degree in Computer Science or Engineering;
  • At least 12+ years’ experience in IT;
  • Excellent track record in running complex application production / support environment;
  • Highly motivated, results-driven, and able to multi-task;
  • Excellent communication and interpersonal skills, and able to work well with cross-organizational teams;
  • Strong analytical and quantitative skills;
  • Strong leader, who inspires and cultivates strong partnership with clients and internal partners;
  • Strong managerial, influencing and negotiation skills;
  • Ability to develop strategies aligning with business goals.

Desirable Skill(s)

  • Experience in Corporate banking applications.


  • Provide and deliver end-to-end production support applications services in the regional;
  • Planning and managing production support team (team members and vendors);
  • Actively involved in ensuring the SLAs are achieved;
  • Governance of Vendor Management activities;
  • Responsible for change, incident, problem, issue management and escalations;
  • Working closely with business to establish priorities, analyze requirements, manage risks/issues, research/evaluate options, and implement solutions;
  • Assisting on-site users in performing user acceptance testing for successful system implementation and support related activities;
  • To support any other IT assignments needed for a successful roll-out;
  • To provide production support and provide effective solutions and support production night batch.
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Sciente International wins again at HR Asia Recruitment Awards

For the 4th straight year, Sciente International’s sustained efforts have been recognised yet again with the awards for both, Best Specialist Recruitment Agency, and Recruitment Agency of the Year in the “under 50 employees” category.

Sciente International wins again at HR Asia Recruitment Awards

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