Customer Experience Lead

///Customer Experience Lead

Customer Experience Lead

Our client is looking for an experienced Customer Experience Lead to be part of their digital initiatives team in architecting and implementing strategies to build and enhance customer experience.

Mandatory Skill(s)

  • Degree in Design, Social Sciences, Marketing, Business Management, Consumer Psychology or related fields;
  • Possess at least 4-5 years of experience in areas such as customer management, customer experience delivery, experience/process/service design, business/innovation consulting, market research, strategic marketing and brand management, key account delivery, customer intelligence, change management; digital marketing or related fields;
  • Able to drive and lead the Customer Experience to improve profitability of base business, ensure customer satisfaction and retention;
  • Must possess excellent communication skills (both written and spoken) to demonstrate clear interpretation and presentation of results;
  • Able to take a holistic view on issues, possessing strong analytical and problem solving skills;
  • Strong emotional intelligence, understand and interpret issues and accordingly developing solutions.

Desirable Skill(s)

  • Exposure in financial industry would be a plus;
  • Certified Customer Experience Professional Program (CCXP).


  • Work directly with “Head of Customer Experience” and other team members in developing & executing Customer Engagement plans;
  • Identify consumers’ pain-points and put together a strategy to prevent and recover the bad experience;
  • Manage and coordinate workflows with project managers and schedules, requirements, goals and assignments as required;
  • Utilize Project Management systems and methodologies to drive projects efficiently and successfully to completion under tight deadlines;
  • Work with product, marketing, engineering, design, and customer experience groups to build a contextual, intuitive, relevant self-serve experience;
  • Collaborate with stakeholders and business users and regional CX groups in defining and delivering integrated customer experience projects;
  • Lead customer experience research and prototyping efforts, with relevant stakeholders;
  • Build support for increasing customer-focus/ centricity through active collaboration, networking, and training.
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Sciente International wins again at HR Asia Recruitment Awards

For the 4th straight year, Sciente International’s sustained efforts have been recognised yet again with the awards for both, Best Specialist Recruitment Agency, and Recruitment Agency of the Year in the “under 50 employees” category.

Sciente International wins again at HR Asia Recruitment Awards

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