A globally recognized Bank is looking for energetic and meticulous Application Support Engineer to provide support for Web and Mobile applications.
- Possess Bachelor’s degree in Computer Science, Information System or Information Technology;
- At least 3 years of experience working in application support and development or related experience in financial industry;
- Strong communication skills with a strong sense of urgency and attention to details;
- Able to drive/recommend solutions to extended technology teams;
- Able to facilitate meetings and lead the technical team in driving investigation of incidents and corrective actions follow-ups;
- Adaptive to work in a team and independently.
- Experience working on Jira / QMS;
- Programming knowledge on Java.
- Provide constant application support to production support teams;
- Responsible for incident / service request / problem tickets into the internal tickets system;
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date;
- Facilitate investigation of complex technical issues;
- Identify and escalate any issues to the relevant parties;
- Responsible for providing end to end application support for Web/Mobile Applications;
- Monitor instructions received or sent via internal monitoring system;
- Perform health checks, system connectivity, consistency and data integrity.