L1 Support Engineer

L1 Support Engineer

A globally recognized Bank is looking for energetic and meticulous L1 Support Engineer to provide support for Host to Host and Messaging Gateway.

Mandatory Skill(s)

  • Possess Bachelor’s degree in Computer Science, Information System or Information Technology;
  • Experience working on application support;
  • Able to work in shift rotation to support the business 24 X 7 including weekends and holidays;
  • Strong communication skills with a strong sense of urgency and attention to details;
  • Able to drive/recommend solutions to extended technology teams;
  • Able to facilitate meetings and lead the technical team in driving investigation of incidents and corrective actions follow-ups;
  • Adaptive to work in a team and independently.

Desirable Skill(s)

  • Experience working on Jira / QMS.


  • Provide 7 x 24 help desk and Level 1 support to production support teams;
  • Responsible for incident / service request / problem tickets into the internal tickets system;
  • Facilitate investigation of complex technical issues;
  • Identify and escalate any issues to the relevant parties;
  • Liaise with the L2 support teams for API / host to host Gateways;
  • Monitor instructions received or sent via internal monitoring system;
  • Perform health checks, system connectivity, consistency and data integrity.
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3-Peat: Sciente International is awarded for “The Best Recruitment Agency – Technology” in Singapore

Team of technology specialist recruitment firm, Sciente International is excited to receive an Award for “The Best Recruitment Agency – Technology” by HR Asia Recruitment Awards 2018. During the year 2016 & 2017, we were voted the best recruitment firm for IT & Engineering positions by clients, candidates and judges managed by HRM Asia Awards and this time, we were judged the Best Recruitment Agency – Technology by HR Asia Recruitment Awards 2018 managed by Human Resources.

Sciente International is judged The Best Recruitment Agency Technology

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