L1 Support Engineer

L1 Support Engineer

A globally recognized Bank is looking for energetic and meticulous L1 Support Engineer to provide support for Host to Host and Messaging Gateway.

Mandatory Skill(s)

  • Possess Bachelor’s degree in Computer Science, Information System or Information Technology;
  • Experience working on application support;
  • Able to work in shift rotation to support the business 24 X 7 including weekends and holidays;
  • Strong communication skills with a strong sense of urgency and attention to details;
  • Able to drive/recommend solutions to extended technology teams;
  • Able to facilitate meetings and lead the technical team in driving investigation of incidents and corrective actions follow-ups;
  • Adaptive to work in a team and independently.

Desirable Skill(s)

  • Experience working on Jira / QMS.


  • Provide 7 x 24 help desk and Level 1 support to production support teams;
  • Responsible for incident / service request / problem tickets into the internal tickets system;
  • Facilitate investigation of complex technical issues;
  • Identify and escalate any issues to the relevant parties;
  • Liaise with the L2 support teams for API / host to host Gateways;
  • Monitor instructions received or sent via internal monitoring system;
  • Perform health checks, system connectivity, consistency and data integrity.
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Sciente International wins again at HR Asia Recruitment Awards

For the 4th straight year, Sciente International’s sustained efforts have been recognised yet again with the awards for both, Best Specialist Recruitment Agency, and Recruitment Agency of the Year in the “under 50 employees” category.

Sciente International wins again at HR Asia Recruitment Awards

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