An exciting opportunity for a Business Analyst to drive change working with various business units and technology teams in the contact centre for on-going support and new development for digital initiatives.

Mandatory Skill(s)

  • Degree in Business or Information Technology;
  • At least 3 years of working experience within Business Analysis and/or Insurance domain;
  • Good experience in business automation and processes to understand user requirements and pain points for improvements;
  • Strong leadership skills to lead by example, roll-up his/her sleeves to tackle any challenges and difficulties;
  • Independent, fast learner , think out of the box and to challenge status quo with new and emerging technologies and platform;
  • Strong written, communication and interpersonal skills to manage stakeholders from all levels.

Desirable Skill(s)

  • LOMA Certified;
  • Experience working in contact centers;
  • PMP / PRINCE2 Certified.


  • Drive the implementation of projects working with various business and technical teams from requirements gathering to implementation;
  • Manage business stakeholders to support their business initiatives and plans;
  • Manage and review adhoc and urgent change requests and harmonizing stakeholders;
  • Plan and perform various types of testing from unit testing to user acceptance testing (UAT);
  • Run requirements gathering workshops, identify gaps and perform analysis with users, vendors and technical teams;
  • Work with business users to gather requirements, develop business case and write functional requirements for the technical teams;
  • Ensure quality delivery of applications system by conducting  milestone meetings with vendors, BA’s,  and internal teams;
  • Understand and document business case together with cost-benefit analysis to gather stakeholder support.
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