Business Analyst (Contact Center)

///Business Analyst (Contact Center)

Business Analyst (Contact Center)

An exciting opportunity for a Business Analyst to drive change working with various business units and technology teams in the contact centre for on-going support and new development for digital initiatives.

Mandatory Skill(s)

  • Degree in Business or Information Technology;
  • At least 3 years of working experience within Business Analysis and/or Insurance domain;
  • Good experience in business automation and processes to understand user requirements and pain points for improvements;
  • Strong leadership skills to lead by example, roll-up his/her sleeves to tackle any challenges and difficulties;
  • Independent, fast learner , think out of the box and to challenge status quo with new and emerging technologies and platform;
  • Strong written, communication and interpersonal skills to manage stakeholders from all levels.

Desirable Skill(s)

  • LOMA Certified;
  • Experience working in contact centers;
  • PMP / PRINCE2 Certified.


  • Drive the implementation of projects working with various business and technical teams from requirements gathering to implementation;
  • Manage business stakeholders to support their business initiatives and plans;
  • Manage and review adhoc and urgent change requests and harmonizing stakeholders;
  • Plan and perform various types of testing from unit testing to user acceptance testing (UAT);
  • Run requirements gathering workshops, identify gaps and perform analysis with users, vendors and technical teams;
  • Work with business users to gather requirements, develop business case and write functional requirements for the technical teams;
  • Ensure quality delivery of applications system by conducting  milestone meetings with vendors, BA’s,  and internal teams;
  • Understand and document business case together with cost-benefit analysis to gather stakeholder support.
Apply to this Job



Sciente International wins again at HR Asia Recruitment Awards

For the 4th straight year, Sciente International’s sustained efforts have been recognised yet again with the awards for both, Best Specialist Recruitment Agency, and Recruitment Agency of the Year in the “under 50 employees” category.

Sciente International wins again at HR Asia Recruitment Awards

Our consultants help employers and job seekers find the right fit every day.

Contact Us