A globally recognized Bank is looking for energetic and meticulous L1 Support Engineer to provide support for Host to Host and Messaging Gateway.
- Possess Bachelor’s degree in Computer Science, Information System or Information Technology;
- Experience working on application support;
- Able to work in shift rotation to support the business 24 X 7 including weekends and holidays;
- Strong communication skills with a strong sense of urgency and attention to details;
- Able to drive/recommend solutions to extended technology teams;
- Able to facilitate meetings and lead the technical team in driving investigation of incidents and corrective actions follow-ups;
- Adaptive to work in a team and independently.
- Experience working on Jira / QMS.
- Provide 7 x 24 help desk and Level 1 support to production support teams;
- Responsible for incident / service request / problem tickets into the internal tickets system;
- Facilitate investigation of complex technical issues;
- Identify and escalate any issues to the relevant parties;
- Liaise with the L2 support teams for API / host to host Gateways;
- Monitor instructions received or sent via internal monitoring system;
- Perform health checks, system connectivity, consistency and data integrity.