Our client, a leading player in the hospitality industry is looking for a passionate and experienced Business Analyst to join their team of experts.

Mandatory Skill(s)

  • Degree or Diploma in Computer Science, Computer Engineering, Information Systems or related disciplines;
  • Possess 4 to 6 years of experience in IT application support and project management;
  • Strong experience with Salesforce CRM systems;
  • Good understanding of the hospitality industry;
  • Knowledge of SQL, C# Development, Web Application, .NET, and 3-tier architecture;
  • Hands-on experience in vendor and project management;
  • Willingness to be hands-on with system troubleshooting, quality testing, and C# or SQL development;
  • Excellent Communication Skills (Both written and verbal);

Desirable Skill(s)

  • Prior experience with CRM, POS, and ERP systems;
  • Background in Microsoft Dynamic system is advantageous;

Responsibilities

  • Gather, analyse, and evaluate business requirements and processes;
  • Evaluate the technical and functional feasibility of solutions and ensure the compliance of said solutions to operational and security procedures;
  • Cooperate with internal and external stakeholders to ensure that projects are managed efficiently and deliverable within scheduled deadlines;
  • Conduct system integration testing and provide support during the UAT phase;
  • Ensure that SLA guidelines are met in the resolution of issues by users;
  • Other administrative duties as required.
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