Customer Journey Manager

///Customer Journey Manager

Customer Journey Manager

We are looking for a passionate individual in defining, enhancing and evaluating customer journey experience by implementing strategic initiatives and business goals within a digital transformation team.

Mandatory Skill(s)

  • Degree / Diploma in Science, Technology or related field;
  • Minimum 2 years of working experience in defining, developing and enhancing employee / customer journey;
  • Ability to design solutions efficiently and intelligently using Design Thinking principles;
  • Experienced in exploring and executing employee shared services platform such as procurement platform, payroll and expense claim system, internal HR systems;
  • Able to understand and analyze stakeholder and employee requirements, customize solutions, refining and building an enhanced employee journey platform;
  • Familiar with Agile methodology;
  • Resourceful and independent, able to take on a variety of challenges and ad-hoc tasks;
  • Possesses excellent communication skills (both written and spoken) to demonstrate clear interpretation and presentation of results;
  • Able to take a holistic view on issues, possessing strong analytical and problem solving skills;
  • Able to manage emotions, understand and interpret issues and accordingly developing solutions.

Desirable Skill(s)

  • Preferably from banking industry domain.

Responsibilities

  • Work closely with internal stakeholders, various tech teams in defining and interpreting solutions;
  • Design, prepare layout and plan new innovative ways to streamline policies and programs;
  • Developing and enhancing program initiatives, refining content and agendas and reporting results;
  • Act as a change agent in initiating and executing new platforms, solutions, conduct data analysis and building a reformed decision making platform;
  • Collaborate to collect, analyze pre and post-implementation metrics and creating a "easy and enjoyable" work place journey;
  • Implement agile methodology processes encompassing business, functional and technical development;
  • Identify opportunities to improve customer / employee experience and track the impact of key initiatives;
  • Update workshop collaterals, maintain and update the creation of toolkits, frameworks.
Apply to this Job

-001-11-30T00:00:00+00:00

3-Peat: Sciente International is awarded for “The Best Recruitment Agency – Technology” in Singapore

Team of technology specialist recruitment firm, Sciente International is excited to receive an Award for “The Best Recruitment Agency – Technology” by HR Asia Recruitment Awards 2018. During the year 2016 & 2017, we were voted the best recruitment firm for IT & Engineering positions by clients, candidates and judges managed by HRM Asia Awards and this time, we were judged the Best Recruitment Agency – Technology by HR Asia Recruitment Awards 2018 managed by Human Resources.

Sciente International is judged The Best Recruitment Agency Technology

Our consultants help employers and job seekers find the right fit every day.

Contact Us