Customer Journey Manager

///Customer Journey Manager

Customer Journey Manager

We are looking for a passionate individual in defining, enhancing and evaluating customer journey experience by implementing strategic initiatives and business goals within a digital transformation team.

Mandatory Skill(s)

  • Degree / Diploma in Science, Technology or related field;
  • Minimum 2 years of working experience in defining, developing and enhancing employee / customer journey;
  • Ability to design solutions efficiently and intelligently using Design Thinking principles;
  • Experienced in exploring and executing employee shared services platform such as procurement platform, payroll and expense claim system, internal HR systems;
  • Able to understand and analyze stakeholder and employee requirements, customize solutions, refining and building an enhanced employee journey platform;
  • Familiar with Agile methodology;
  • Resourceful and independent, able to take on a variety of challenges and ad-hoc tasks;
  • Possesses excellent communication skills (both written and spoken) to demonstrate clear interpretation and presentation of results;
  • Able to take a holistic view on issues, possessing strong analytical and problem solving skills;
  • Able to manage emotions, understand and interpret issues and accordingly developing solutions.

Desirable Skill(s)

  • Preferably from banking industry domain.


  • Work closely with internal stakeholders, various tech teams in defining and interpreting solutions;
  • Design, prepare layout and plan new innovative ways to streamline policies and programs;
  • Developing and enhancing program initiatives, refining content and agendas and reporting results;
  • Act as a change agent in initiating and executing new platforms, solutions, conduct data analysis and building a reformed decision making platform;
  • Collaborate to collect, analyze pre and post-implementation metrics and creating a “easy and enjoyable” work place journey;
  • Implement agile methodology processes encompassing business, functional and technical development;
  • Identify opportunities to improve customer / employee experience and track the impact of key initiatives;
  • Update workshop collaterals, maintain and update the creation of toolkits, frameworks.
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3-Peat: Sciente International is awarded for “The Best Recruitment Agency – Technology” in Singapore

Team of technology specialist recruitment firm, Sciente International is excited to receive an Award for “The Best Recruitment Agency – Technology” by HR Asia Recruitment Awards 2018. During the year 2016 & 2017, we were voted the best recruitment firm for IT & Engineering positions by clients, candidates and judges managed by HRM Asia Awards and this time, we were judged the Best Recruitment Agency – Technology by HR Asia Recruitment Awards 2018 managed by Human Resources.

Sciente International is judged The Best Recruitment Agency Technology

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