Senior Command Center Analyst

///Senior Command Center Analyst

Senior Command Center Analyst

An exciting opportunity as Senior Command Center Analyst, in the financial sector, handling overall support of the applications in the Core System Technology team.

Mandatory Skill(s)

  • Bachelors or higher degree preferably in Computer Science or IT;
  • 5-8 years of experience in Application support;
  • Excellent understanding and experience in Incident, Problem or Change Management;
  • Hands on experience in using scripting languages (VBA / excel and any other language) and simple automation;
  • Well versed in trend analysis and should have excellent analytical skills;
  • Knowledgeable and experienced in ITIL Methodologies for Incident, Problem, and Change;
  • Comfortable with 24 / 7 shift support.

 

Desirable Skill(s)

  • Experience in banking or Financial Industry.

Responsibilities

  • Collect and process relevant information at point of incident and assess the impact quickly;
  • Accelerate and steer recovery calls for incidents and coordinate with multiple support groups to drive the resolution;
  • In charge of communicating incidents and provide regular update to the stakeholders and other technology units’ command centers;
  • Ensure timely and informative updates to higher management, stakeholders and users;
  • Work in close association with Incident Manager for ensuring that preventive and detective measures of the applications are identified and implemented;
  • Furnish support and participate in the Change Control Board and change control process;
  • Liaise and connect with different groups to facilitate Emergency Changes;
  • Responsible for weekly and monthly reports for Incidents and Changes;
  • Provide backup support after business on rotation basis or work on shift rotation.
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Sciente International wins again at HR Asia Recruitment Awards

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