Service Desk Engineer

///Service Desk Engineer

Service Desk Engineer

An exciting opportunity for a Service Desk Engineer to take care of the day to day operations of the IT Service Desk in the banking industry.

Mandatory Skill(s)

  • Diploma/Degree in IT or Communications or Computer Science or relevant qualifications;
  • 2+ years of experience in a Service Desk related field;
  • Experience working with vendors and application teams to maintain the systems stability;
  • Experience in issue management and change management;
  • Good troubleshooting skills and help-desk management experiment;
  • Ability to interpret and represent technical issues to stakeholders;
  • Strong communication skills with a strong sense of urgency and attention to details.

Desirable Skill(s)

  • ITIL Certified;


  • Provide 1st level support through phone calls or emails related to incidents and service requests;
  • To log all the incidents into the call management system;
  • Keep records of the issues and elaborate an FAQ for users detailing common issues and how to solve them;
  • To provide efficient and timely support to users and stakeholders;
  • Familiarize with current IT processes, develop, enhance and deliver the necessary IT processes to meet service desk objectives;
  • To escalate any unresolved issue to 2nd level of support for their attention and further resolution;
  • Develop or improve training guides, procedures and other process documentation;
  • Communicate effectively with peers, management and other stakeholders to build and maintain positive relationships.
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Sciente International wins again at HR Asia Recruitment Awards

For the 4th straight year, Sciente International’s sustained efforts have been recognised yet again with the awards for both, Best Specialist Recruitment Agency, and Recruitment Agency of the Year in the “under 50 employees” category.

Sciente International wins again at HR Asia Recruitment Awards

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