Command Centre Engineer

///Command Centre Engineer

Command Centre Engineer

We are seeking a Command Centre Engineer to provide operational support to L1 & L2 teams within the Corporate Banking team. 

Mandatory Skill(s)

  • Degree in Information Technology, Computer Engineering, Computer Science or Information System;
  • At least 2 or more years of incident & problem management experience with ITIL process and people management;
  • Able to work in shift rotation to support the business 24 X 7 including weekends and holidays;
  • Understanding the SDLC promotion cycle;
  • Experience in ITIL concepts and best practices;
  • Dynamic individual with thirst to learn;
  • Strong teamwork in order to complete tasks efficiently;
  • Discipline and have eyes for detail;
  • Effective communication skills.

Desirable Skill(s)

  • Experience in application support role will be an advantage;
  • Exposure to banking industry is a plus. 

Responsibilities

  • ​Provide 7 x 24 operational support to production support teams;
  • Facilitate investigation of complex technical issues;
  • Responsible for Incident Management and Reporting;
  • Point of escalation for support staff or management;
  • Review all daily activities and ensure completion of shift duties for each team and proper handover;
  • Coordinate disaster recovery testing and audit and facilitate business/operations communication during critical issues;
  • Consolidate and analyse management reports for presentation;
  • Ensure full compliance to audit requirements, operational standards, procedures and best practices;
  • Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams; 
  • Ensures on-time communication to stakeholders on application issues and during critical times.
Apply to this Job

2018-10-16T05:25:03+00:00

3-Peat: Sciente International is awarded for “The Best Recruitment Agency – Technology” in Singapore

Team of technology specialist recruitment firm, Sciente International is excited to receive an Award for “The Best Recruitment Agency – Technology” by HR Asia Recruitment Awards 2018. During the year 2016 & 2017, we were voted the best recruitment firm for IT & Engineering positions by clients, candidates and judges managed by HRM Asia Awards and this time, we were judged the Best Recruitment Agency – Technology by HR Asia Recruitment Awards 2018 managed by Human Resources.

Sciente International is judged The Best Recruitment Agency Technology

Our consultants help employers and job seekers find the right fit every day.

Contact Us