Application Support Manager

///Application Support Manager

Application Support Manager

An exciting opportunity to be part of Information Technology (IT) Application support team to deliver, implement, management and support the overall Application Architecture Landscape within the organization.

Mandatory Skill(s)

  • Degree in Computer Science, Information Technology, Computer Engineering;
  • Has at least 5 years of relevant experience in Application Production Support on Windows and Unix applications;
  • Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
  • Understand Software Development Life Cycle (SDLC), experience working with business users, various IT teams and vendors;
  • Knowledge of IT infrastructure security designs as well as cloud computing applications implementation;
  • Excellent team player with the ability to communicate across all levels and nationalities within the organization;
  • Positive attitude and able to work under pressure;
  • Excellent technical troubleshooting skills;
  • Strong interpersonal and communication skills.

Desirable Skill(s)

  • PMP and ITIL certifications.

Responsibilities

  • Ensure production availability of both critical client facing applications and internal applications;
  • Project co-cordination with internal infrastructure support teams such as Database, Network,  Backup, Storage, Monitoring, Security to ensure smooth delivery, seamless integration and minimize disruption;
  • Responsible to handle change requests, service request and incident tickets; ensuring proper ownership and closure of these request/tickets;
  • Responsible to create and secure appropriate approvals for planned and ad-hoc system changes;
  • ​Involve in user and system support during and post implementation.
  • Manage the vendor’s service quality, contract and support standard in accordance to corporate policies and guidelines;
  • Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system uptime;
  • Ensures day-to-day application meets the agreed business Service Level Agreements in online uptime;
  • Provide insights to continuous improvements & innovation to increase productivity.
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2018-10-16T05:39:05+00:00

Sciente International wins again at HR Asia Recruitment Awards

For the 4th straight year, Sciente International’s sustained efforts have been recognised yet again with the awards for both, Best Specialist Recruitment Agency, and Recruitment Agency of the Year in the “under 50 employees” category.

Sciente International wins again at HR Asia Recruitment Awards

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