An exciting opportunity to be part of Information Technology (IT) Application support team to deliver, implement, management and support the overall Application Architecture Landscape within the organization.

Mandatory Skill(s)

  • Degree in Computer Science, Information Technology, Computer Engineering;
  • Has at least 5 years of relevant experience in Application Production Support on Windows and Unix applications;
  • Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
  • Understand Software Development Life Cycle (SDLC), experience working with business users, various IT teams and vendors;
  • Knowledge of IT infrastructure security designs as well as cloud computing applications implementation;
  • Excellent team player with the ability to communicate across all levels and nationalities within the organization;
  • Positive attitude and able to work under pressure;
  • Excellent technical troubleshooting skills;
  • Strong interpersonal and communication skills.

Desirable Skill(s)

  • PMP and ITIL certifications.

Responsibilities

  • Ensure production availability of both critical client facing applications and internal applications;
  • Project co-cordination with internal infrastructure support teams such as Database, Network,  Backup, Storage, Monitoring, Security to ensure smooth delivery, seamless integration and minimize disruption;
  • Responsible to handle change requests, service request and incident tickets; ensuring proper ownership and closure of these request/tickets;
  • Responsible to create and secure appropriate approvals for planned and ad-hoc system changes;
  • ​Involve in user and system support during and post implementation.
  • Manage the vendor’s service quality, contract and support standard in accordance to corporate policies and guidelines;
  • Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system uptime;
  • Ensures day-to-day application meets the agreed business Service Level Agreements in online uptime;
  • Provide insights to continuous improvements & innovation to increase productivity.
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