An exciting opportunity as a Service & Operations Manager handling overall management of Information Communication Technology (ICT) Infrastruture Service and Delivery operations.
- Degree in Electrical Engineering, Computer Engineering/Science;
- At least 5 years of working experience in managing, maintaining and supporting IT infrastructure operations & hosting environments;
- Strong understanding in desktop, servers, network and security infrastructure as well as LAN & WAN protocols;
- Able to drive team to work together to resolve complex issues by sharing in-depth knowledge and experience;
- Strong team player, effective at communicating internationally and used to working closely with remote teams;
- Independent and able to manage projects, vendors and stakeholders with strong customer facing and communication skills;
- Proactive and self-starter with good analytical and creative thinking;
- Able to work after-office hours if required.
- ITIL Certified;
- Professional certifications (Network, Security, Virtualization) would be advantageous.
- Responsible for the Infrastructure platform implementation and operations related to Desktop, Systems, Network and Security within the organization;
- Responsible to manage the operating budget as well as to support the procurement administrative related activities;
- Provide technical solutions and ensure proper reviews of technical solutions on management of infrastructure to meet requirements for audits & compliances;
- Managed vendors and IT service contracts ensuring the various service levels are met within the contractual agreement;
- Ensure process and controls are in place to ensure the effective management of operations and services beyond the Service Level Agreements (SLA);
- Review and approve change / service requests for infrastructure services, ensuring they are closed within agreed timelines;
- Provide periodic Infrastructure health status report and maintain hardware and software assets;
- Handle and manage incident response & investigation, working with vendors and the respective teams to efficiently resolve issues within the agreed Service Level Agreement (SLA);
- Organise regular project meetings, review the status and provide regular status monitoring on all project activities to management.