IT Services Manager (Infrastructure)

///IT Services Manager (Infrastructure)

IT Services Manager (Infrastructure)

An exciting opportunity as a Service & Operations Manager handling overall management of Information Communication Technology (ICT) Infrastruture Service and Delivery operations.

Mandatory Skill(s)

  • Degree in Electrical Engineering, Computer Engineering/Science;
  • At least 5 years of working experience in managing, maintaining and supporting IT infrastructure operations & hosting environments;
  • Strong understanding in desktop, servers, network and security infrastructure as well as LAN & WAN protocols;
  • Able to drive team to work together to resolve complex issues by sharing in-depth knowledge and experience;
  • Strong team player, effective at communicating internationally and used to working closely with remote teams;
  • Independent and able to manage projects, vendors and stakeholders with strong customer facing and communication skills;
  • Proactive and self-starter with good analytical and creative thinking;
  • Able to work after-office hours if required.

Desirable Skill(s)

  • ITIL Certified;
  • Professional certifications (Network, Security, Virtualization) would be advantageous.

Responsibilities

  • Responsible for the Infrastructure platform implementation and operations related to Desktop, Systems, Network and Security within the organization;
  • Responsible to manage the operating budget as well as to support the procurement administrative related activities;
  • Provide technical solutions and ensure proper reviews of technical solutions on management of infrastructure to meet requirements for audits & compliances;
  • Managed vendors and IT service contracts ensuring the various service levels are met within the contractual agreement;
  • Ensure process and controls are in place to ensure the effective management of operations and services beyond the Service Level Agreements (SLA);
  • Review and approve change / service requests for infrastructure services, ensuring they are closed within agreed timelines;
  • Provide periodic Infrastructure health status report and maintain hardware and software assets;
  • Handle and manage incident response & investigation, working with vendors and the respective teams to efficiently resolve issues within the agreed Service Level Agreement (SLA);
  • Organise regular project meetings, review the status and provide regular status monitoring on all project activities to management.
Apply to this Job

2018-10-16T05:39:03+00:00

3-Peat: Sciente International is awarded for “The Best Recruitment Agency – Technology” in Singapore

Team of technology specialist recruitment firm, Sciente International is excited to receive an Award for “The Best Recruitment Agency – Technology” by HR Asia Recruitment Awards 2018. During the year 2016 & 2017, we were voted the best recruitment firm for IT & Engineering positions by clients, candidates and judges managed by HRM Asia Awards and this time, we were judged the Best Recruitment Agency – Technology by HR Asia Recruitment Awards 2018 managed by Human Resources.

Sciente International is judged The Best Recruitment Agency Technology

Our consultants help employers and job seekers find the right fit every day.

Contact Us