We are looking for a Production Support Analyst who thrives on resolving issues/problems for large banking applications mainly on payments and cash management platform.

Mandatory Skill(s)

  • Degree or Diploma in Information Technology, Business or Banking and Finance;
  • 4 – 5 years of working experience on production support within Financial Services;
  • Able to provide 24 x 7 operational support;
  • Good experience in Level 2 production support, incident management, root cause analysis and bug fixing;
  • Good understanding of batch support for banking applications;
  • Analytical with excellent troubleshooting skills and aptitude in relentless focus on business needs and consistently raises the bar on service excellence;
  • Good working experience in RHEL, JBOSS, MariaDB, KAFKA, Active MQ, SQL, Shell scripting and TWS Job scheduling;
  • Should possess good oral and written communication skills and willingness to learn and adapt to the dynamic environment;
  • Able to work under pressure and in a fast pace environment;
  • Passionate, enthusiastic and self-motivated.

Desirable Skill(s)

  • Prior experience on payments & cash management applications;
  • Team management experience.


  • Provide 24 x 7 operational support for SWIFT system, payment system and other cash management platforms;
  • Monitoring and maintaining the general health of the IT System;
  • Ensuring the systems are operating at optimal level without issues​ and manage the change requests, defects management as well as the business-as-usual activities;
  • Involved in hands-on technical troubleshooting and support, lead the level support engineers and also coordinate projects when needed;
  • Suggest improvements by providing technical specifications for system / process enhancement;
  • Involved in requirement analysis and responsible to support for enhancements, fixes and emergency application changes;
  • Ensure IT systems are operating with high efficiency;
  • Prepare reports for business units and management;
  • Develop implementation, integration, documentation and user guide according to agreed standards.
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