Production Support Analyst

///Production Support Analyst

Production Support Analyst

We are looking for a Production Support Analyst who thrives on resolving issues/problems for large banking applications mainly on payments and cash management platform.

Mandatory Skill(s)

  • Degree or Diploma in Information Technology, Business or Banking and Finance;
  • 4 – 5 years of working experience on production support within Financial Services;
  • Able to provide 24 x 7 operational support;
  • Good experience in Level 2 production support, incident management, root cause analysis and bug fixing;
  • Good understanding of batch support for banking applications;
  • Analytical with excellent troubleshooting skills and aptitude in relentless focus on business needs and consistently raises the bar on service excellence;
  • Good working experience in RHEL, JBOSS, MariaDB, KAFKA, Active MQ, SQL, Shell scripting and TWS Job scheduling;
  • Should possess good oral and written communication skills and willingness to learn and adapt to the dynamic environment;
  • Able to work under pressure and in a fast pace environment;
  • Passionate, enthusiastic and self-motivated.

Desirable Skill(s)

  • Prior experience on payments & cash management applications;
  • Team management experience.

Responsibilities

  • Provide 24 x 7 operational support for SWIFT system, payment system and other cash management platforms;
  • Monitoring and maintaining the general health of the IT System;
  • Ensuring the systems are operating at optimal level without issues​ and manage the change requests, defects management as well as the business-as-usual activities;
  • Involved in hands-on technical troubleshooting and support, lead the level support engineers and also coordinate projects when needed;
  • Suggest improvements by providing technical specifications for system / process enhancement;
  • Involved in requirement analysis and responsible to support for enhancements, fixes and emergency application changes;
  • Ensure IT systems are operating with high efficiency;
  • Prepare reports for business units and management;
  • Develop implementation, integration, documentation and user guide according to agreed standards.
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2018-10-16T05:50:16+00:00

Sciente International wins again at HR Asia Recruitment Awards

For the 4th straight year, Sciente International’s sustained efforts have been recognised yet again with the awards for both, Best Specialist Recruitment Agency, and Recruitment Agency of the Year in the “under 50 employees” category.

Sciente International wins again at HR Asia Recruitment Awards

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