10 January 2024

We are looking for an experienced Application Support Analyst who can provide technical support and assistance for our client's custom built software applications. 

Mandatory Skill(s)

  • Degree in Computer Science, Business Information Technology or related disciplines;
  • At least 2 years of working experience in Application Support;
  • Hands on experience of working on SQL, Linux/ Unix;
  • Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
  • Experience in supporting Microsoft application framework;
  • Excellent communication and stakeholder management skills;
  • Good critical thinking and analytical skills.

Desirable Skill(s)

  • ITIL / DevOps experience.

Responsibilities

  • Handle IT Incident, Request, Escalation process and troubleshoot and resolve system application problems;
  • Provide technical expertise on analyzing and providing best solution on complex technical issues in timely and efficiently;
  • Engage with various teams on resolution and maintain effective communication between stakeholders;
  • Manage vendor performance through service level management;
  • Enhance existing support process to maintain/improve service level and quality;
  • Support audit and compliance related activities.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Srikanth Ramakrishna Sarma at srikanth.ramakrishna@sciente.com quoting the job title.

Srikanth Ramakrishna Sarma
EA Reg No.: R22108699
Technology Talent Manager
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