13 September 2023

We are looking for a System Analyst to be a part of a command centre team to handle Incident and Problem Management in the Banking sector.

Mandatory Skill(s)

  • Degree in Computer Science, Information Technology or related discipline;
  • At least 3 years of experience as an Incident or Problem Manager in an IT Application Operations environment for a financial institution;
  • Exposure in Software development life cycle;
  • Experience with event monitoring, incident or problem management tools;
  • Knowledge and experience in MS Excel.
  • Excellent communication and interpersonal skills, and able to work well with cross-organizational teams;
  • Strong analytical and problem-solving skills.

Desirable Skill(s)

  • Familiarity with Programming like Python, VBA;
  • Knowledge of Trading, Risk, Treasury and Markets applications.

• Be part of a Command Centre team to handle Incident and Problem Management;
• Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process;
• Manage and coordinate recovery actions and plans for major incidents to resolution;
• Provide timely and informative updates to management, stakeholders and users until incident closure;
• Ensure the appropriate level of technical or functional support team is actively engaged;
• Chair major incident technical bridge call and provide direction if further escalation is required;
• Ensure that accurate timelines of recovery plans and activities on major incidents are documented;
• Participate in post incident root cause analysis (RCA) as required and follow up on improvement plans;
• Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure;
• Provide monthly incidents trend updates to stakeholders, users and management;
• Be able to manage incidents on a 24X7 on-call rotational basis (Mon to Mon shift: on call ONLY);
• Analyse opportunities for automation, implement automation (knowledge of RPA or Python or Excel VBA is a plus).

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Meenakshi Saklani at meenakshi.saklani@sciente.com quoting the job title.

Meenakshi Saklani
EA Reg No.: R1876920
Lead Consultant
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