15 May 2023

We are looking for an Onsite Support Engineer with a focus on IT, who possesses expertise in troubleshooting and resolving hardware and software problems.

Mandatory Skill(s)

  • Degree or Diploma in Computer Science / Engineering or equivalent;
  • Minimum of 2 to 3 years of service desk / IT onsite support experience;
  • Good working knowledge on modern IT workplace environment such as laptop / desktop, printer, networking equipment, smart devices, Office Applications and others;
  • Able to handle multiple tasks simultaneously;
  • Technically competent with good analytical skills and good communication skills required for liaising with others.

Desirable Skill(s)

  • ITIL Certified;
  • Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).

Responsibilities

  • Responsible for Level 1 and Level 2 IT Onsite Support;
  • Provide remote or onsite support for hardware, software, email, printer, IP phone, smart devices, networks and other related services;
  • Work with service delivery managers and service desk leads to identify the positive or negative incident trends;
  • Attend to request and incident timely base on the SLA;
  • Perform workstation setup and relocation;
  • Assists in setting up meeting room for tele-conference, when IT support is needed;
  • Escalate issues to next level of support;
  • 24/7 standby support will be required for any VIP IT support needed.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Dimple Jain at dimple.j@Sciente.com quoting the job title.

Dimple Jain
Managing Consultant – IT Recruitment Consulting
Apply to this Job