5 May 2023

We are looking for a highly motivated and experienced individual to join us as VP Production Support  who have experience in IT Operations/Production support L2 / L3 and Java.

Mandatory Skill(s)

  • Must have Bachelor's degree in Computer Science, Information System or Information Technology;
  • At least 8 years of experience working in application production support related activities such as incident management, IT operations, release and change management in the financial services sector;
  • At least 8 years of hands-on experience in IT Operations/Production support L2/L3 experience;
  • Technical experience working on Java, J2EE, JMS, Swift, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Open Shift Platform (OCP), Splunk, Geneos;
  • Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
  • Experience in managing vendors;
  • Excellent critical thinking and analytical skills.

Desirable Skill(s)

  • Experience in ITIL process and tools like Control-M is a plus;
  • Experience working in financial services industry supporting mission critical applications.


  • Manage production operational issues: respond, investigate, resolve, and determine escalation protocols;
  • Investigate and provide workarounds for issues, and share analysis with L3 team;
  • Support automated health checks, file status checks, and inter-application checks;
  • Monitor and report production activities, improve processes, and identify efficiency initiatives;
  • Build relationships with technical staff, end users, and clients;
  • Assess risks and solutions before acting;
  • Conduct annual Disaster Recovery (DR) exercise and assist in restoring services after maintenance/patching;
  • Ensure daily completion of end-of-day batch process for multiple applications;
  • Generate one-time reports based on user or audit requests.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Savita Rani at savita.k@sciente.com quoting the job title.

Savita Rani
Technology Recruitment Specialist

Apply to this Job