9 February 2023
We are looking for a Change/ Release Manager who is a highly motivated and experienced professional with the expertise to deliver significant change transformation.
Mandatory Skill(s)
- 5-10 years of Change, Release & Deployment Management experience;
- Excellent understanding of IT service management (ITSM);
- Establishing, and managing IT change & release processes and activities within a global/regional organization;
- Experience with Agile, Scrum, and DevOps practices. Experience with Code Pipeline and other continuous integration systems such as Jenkins, Nexus, GitHub, and Bitbucket;
- Strong knowledge of Linux, Jboss, Shell scripting & Oracle Database;
- Working knowledge and understanding of the full technology stack such as IT Infrastructure, Virtualization, Security, App/Dev, and Technological Change;
- Hands-on experience with project and task management tools such as Jira and ServiceNow;
- Excellent communication skills;
- Ability to establish and maintain strong relationships within a matrix organization.
- Ability to work with offshore teams;
Desirable Skill(s)
- ITIL Foundations v3 or v4 certified or knowledge of ITIL;
- Technical Production support and operations support skill is an added advantage.
Responsibilities
- Establish, maintain, and operationalize the process for Change, Release Management, and Deployment Management;
- Adapts design of assigned processes and underlying procedures, tools, and techniques to meet the changing needs of the business;
- Ensure the SIT, UAT, and production environment is protected by a rigorous Change and Release Management process;
- Ensure standardized processes and procedures are used for efficient handling of changes to minimize incidents due to change;
- Lead the Change and Release Management process activities across various IT functions within the organization;
- Chair the divisional and cross-divisional Change Advisory Boards. Circulate in-scope Requests for Change (RFCs/CMs) to CAB members in advance of the meeting to allow prior consideration/review;
- Resolves issues causing sub-standard performance of the process;
- Maintain the IT Change Calendar that comprises of forward schedule of all changes;
- Manage, coordinate, monitor, and report on change activities;
- Thoroughly understanding process design, procedures, and tools;
- Audit and manage the Change and Release Management process improvement cycle;
- Play a key role in collaborating with other IT teams in ensuring the highest level of operational service delivery;
- Act as a focal point for all escalation and communication activities related to users and IT teams to ensure effective and efficient execution of change activities. Highlight and escalate risk & issues to management;
- Consult and coach project teams. Create actionable deliverables in preparation for service transition from project to operations;
- Define and measure success metrics and monitor Change and Release progress.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Jyoti Mittal at jyoti.mittal@sciente.com quoting the job title.
