6 February 2023

We are looking for an Infrastructure Engineer within the banking and financial services industry.

Mandatory Skill(s)

  • Degree in Computer science or related field;
  • Minimum 4 or more years of IT Infrastructure work experience;
  • Experience in handling major incidents and ensuring Incident Management processes to ensure quality services;
  • Strong communication skills and ability to explain protocol and processes with team and management;
  • Exposure to Site Reliability Engineering;
  • Working knowledge in service management and incident management;
  • Able to perform L1/L2 infrastructure-related tasks.

Desirable Skill(s)

  • ITIL Certification is a big plus.


  • To ensure notification and escalation to support and management, to ensure the right level of attention is given;
  • To ensure robust and effective alert management operational model;
  • To establish and maintain a strong working relationship between TS and the line of business & align the IT strategy with business needs and objectives;
  • To transform and evolve to Site Reliability Engineering;
  • Deploy AI/ML to enhance operational productivity;
  • Prevent the reoccurrence of alerts and incidents;
  • Proactively identify issues through incident and problem trending analysis;
  • Assist in workaround identification and resolution if needed;
  • Improve Mean Time To Detect (MTTD) / Mean Time To Repair (MTTR) of incident life cycles through process monitoring, automation, and optimizing effort spent on various stages;
  • Proficient in Microsoft Powerpoint and Excel;
  • Knowledge of ITIL / ITSM;
  • Good communication skills.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Jyoti Mittal at jyoti.mittal@sciente.com quoting the job title.

Jyoti Mittal
Lead Technology Recruitment Specialist
Let’s connect via

Apply to this Job