27 January 2023

We are looking for an IT Support engineer involved in providing support to trader in banking sector and giving them a superior end user experience.

Mandatory Skill(s)

  • Degree or Diploma in Computer science or related field;
  • Min 2-3 years of relevant experience as a Trade Floor Support Engineer;
  • Strong in Windows 10, MS office (Word, Excel, PowerPoint, outlook etc) Sharepoint & Teams;
  • Must have knowledge on Active Directory, Printers, scanners and other network devices, Mobile devices (iPad/iPhone);
  • Should have experience using Webex and Teams and related IT equipments;
  • Experience providing 1st line technical support for Financial Markets applications such as Reuters, Bloomberg etc. along with 3rd party trading platforms such as Autobahn, BARX, JP Morgan Access, etc;
  • Experience in cloud environment especially M365 and Azure;
  • Should be self-driven along with a strong interpersonal skill that foster collaboration.


Desirable Skill(s)

  • Knowledge on financial instruments like FX spot, bonds, repo, etc ;
  • Basic understanding of networking;


  • Provide first line IT support for traders on the trade floor;
  • Set up hardware for end users, office desktop, work from home equipment & mobile devices (laptop/iPad/iPhone);
  • Manage & respond quickly to incidents, investigate & provide resolution;
  • Support and troubleshoot issues with trading applications & interfaces, either locally or through 3rd party service providers;
  • Liaise with third party vendors for any issues or escalate the issue to the next level;
  • Provide timely status updates to relevant parties.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Munawwarah Binte Salim at munawwarah.salim@sciente.com quoting the job title.

Munawwarah Binte Salim
EA Reg No.: R22104814
Associate Consultant – IT Recruitment Consulting
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