13 June 2022

We are looking for highly motivated and experienced individuals to join our client as a Production Support Analyst supporting banking systems and applications.

Mandatory Skill(s)

  • Degree/Diploma in Computer Science, Business Information Technology or related disciplines;
  • 0-2 years of experience providing support to business systems and applications in banking or financial service sectors;
  • Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
  • Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
  • Good analytical skills with excellent communication; 
  • Good in understanding internal processes and resolving issues.

Desirable Skill(s)

  • Prior experience in the banking industry.

Responsibilities

  • Perform work in rotational shifts to provide 24/7 on-site or on-call support (9 hour shift);
  • Responsible for health-check, continuous L1 support and rectification for mission critical applications; 
  • Responsible for the day-to-day maintenance of the application systems in operation;
  • Handle Incident and Problem management;
  • Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
  • Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
  • Involve with onsite and offshore teams across multiple technologies/applications.
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