10 June 2021

We are in search for an experienced and seasoned Production Support Specialist to work on supporting HR related systems and projects within the banking industry.

Mandatory Skill(s)

  • Degree in Computer Science or Engineering;
  • At least 5 years functional and technical experience in supporting/implementing Success Factors;
  • Knowledge and experience of working on SAP HR core modules;
  • Support HR related systems/projects/initiatives and implement operational best practices;
  • Experienced with Agile methodologies;
  • Highly motivated, results-driven, and able to multi-task;
  • Excellent communication and interpersonal skills, and able to work well with cross-organizational teams;
  • Strong managerial, influencing and negotiation skills.

Desirable Skill(s)

  • Experience with other cloud HCM and data migration activities;
  • Experience of working on banking applications.


  • Provide and deliver end-to-end production support SAP Success Factors applications services in the regional;
  • Planning and managing production support team (team members);
  • Actively involved in ensuring the SLAs are achieved;
  • Governance of Vendor Management activities;
  • Responsible for change, incident, problem, issue management and escalations;
  • Working closely with business to establish priorities, analyze requirements, manage risks/issues, research/evaluate options, and implement solutions;
  • Assisting on-site users in performing user acceptance testing for successful system implementation and support related activities;
  • To support any other IT assignments needed for a successful roll-out;
  • To provide production support and provide effective solutions.
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