16 April 2021

We are looking for highly motivated individuals to join our team as a Production Support Analyst supporting banking systems and applications. 

Mandatory Skill(s)

  • Degree in Computer Science, Business Information Technology or related disciplines;
  • Min. 1-2 years of experience providing support to business systems and applications;
  • Basic knowledge of programming e.g. Shell scripting, Python;
  • Possess knowledge of database like MariaDB, Oracle DB, MySQL and able to construct basic SQL queries;
  • Exposure or knowledge of LINUX and UNIX systems;
  • Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
  • Good analytical skills with excellent communication; 
  • Good in understanding internal processes and resolving issues.

Desirable Skill(s)

  • Prior experience in the banking industry.  

Responsibilities

  • Perform work in rotational shifts to provide 24/7 on-site or on-call support (12 hour shift);
  • Responsible for the day-to-day maintenance of the application systems in operation;
  • Handle Incident and Problem management;
  • Responsible for health-check, continuous L1 support and rectification for mission critical applications; 
  • Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
  • Lead formal and informal Post Event Problem Reviews; 
  • Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
  • Work with onsite and offshore teams across multiple technologies/applications;
  • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
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