8 April 2021

An exciting opportunity for an IT Support Engineer specializing in Aspect UIP / Avaya,  to work on a project with a leading organization in the financial sector.

Mandatory Skill(s)

  • Diploma / Degree in Computer Science, Engineering or Information Technology;
  • At least 5 years of experience in Voice Contact Center technology platforms and applications, such as, Avaya, Aspect, etc;
  • Hands on experience in Aspect UIP system 7.3 SP6, Avaya Call Management System (CMS),Avaya Experience Portal (IVR/AEP),Communication manager and Avaya IP telephony systems ,PBX;
  • Good Knowledge on UMS/Audio Code;
  • Strong experience in Script designing ,Upgradation, system optimization and quality management;
  • Ability to maintain high quality documentation;
  • Strong stakeholder engagement skills to manage stakeholders;
  • Strong written and verbal communication skills to interact with business and technical teams.

Desirable Skill(s)

  • Knowledge on IVR Designing ,Secure socket Layer (SSL), TLS certificate Concepts.

Responsibilities

  • Responsible for design, development and deployment of contact center solutions;
  • Perform system service upgradation , Issue Management ,troubleshoot incidents and Identify root cause;
  • Monitor voice operations to identify and solve technical operating problems;
  • Respond to complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution;
  • Interfaces with different teams and  engineers to handle business requirements and deliverables.
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