18 March 2021

An exciting opportunity with an International MNC as an Desktop Engineer to support the critical IT infrastructure services across Asia Pacific region. 

Mandatory Skill(s)

  • At least 4 years’ experience supporting Desktop, laptops, projectors, BYOD and other devices;
  • Strong troubleshooting skills, helpdesk management and first level in-house/internal application support;
  • Experience in support financial gateway/communication tools;
  • Knowledge in remote desktop support tools;
  • Basic knowledge in network management (maintaining regional network), production server backup, firewall, and VPN connection; 
  • Able to provide L1 to L2 level support; 
  • Technically competent with good analytical skills;
  • Strong communication and interpersonal skills required for liaising with end-users of all levels as well as vendors;
  • Team player with positive service mindset.

Desirable Skill(s)

  • Experience working in the financial services domain;
  • ITIL certified.

Responsibilities

  • Provide application and desktop support, maintain, monitor and implement virus protection, standard operating procedures, computer security and disaster recovery procedures;
  • Handle daily technical support activities on PC, Emails, projectors, Video Conferencing, servers and other peripheral issues for end-users;
  • Maintain and monitor the connectivity of Exchange service, File Service, Antivirus , Applications and Internet; 
  • Diagnose and resolve incidents using documented procedures to perform responsibilities;
  • Install and test desktop software applications and internet browsers and update, maintain and monitor the standard desktop with newer applications and technology;
  • Setup desktop computers and peripherals and test network connections;
  • Maintain hardware and software inventory;
  • Involved in project such as Big Bang PC Refreshment and other projects that affects Asia users. 
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