6 January 2021

We are searching for an experienced Business Analyst to support the Digital (Chatbot) projects within the banking space. The role involves working and communicating with the Taiwan team.

Mandatory Skill(s)
• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or other similar fields;
• With 2-3 years of Business Analyst experience in supporting and/or implementing IT Digital Projects in banking industry;
• Good understanding of banking/financial systems and business needs with a strong interest in the latest technologies trends;
• Strong experience in requirements gathering, impact analysis, functional testing and documentation;
• Excellent written, presentation and communication skills;
• Good Stakeholder management experience;
• Ability to build strong working relationships with IT teams and business;
• Good working knowledge of project life cycle methodology and prevalent project planning tools.

Desirable Skill(s)
• Experience in Agile development methodology;
• Experience in Banking domain.

Responsibilities
• Act as the main advisor for the implementation of the Digital Servicing & Operating Model regionally for the newly launched digital platform;
• Engage with multiple stakeholders from business and technology departments to conduct analysis, planning, requirements gathering and rationalizing the user stories;
• Interact with end-users & technical team for conceptualizing the flow, customer journey, and screen designs;
• Work with developers to understand and troubleshoot technical problems;
• Deploy test environment and conduct final acceptance tests for solutions;
• Prepare proper documentation on the data flow, design and business solutions;
• Perform user acceptance testing and process reviews for new systems and other upstream system changes and initiatives;
• Identify issues and risks during & post-project phases for resolution;
• Assist to drive platform performances according to meet KPIs;
• Ensure the successful delivery/implementation of changes/projects from end-to-end.

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