20 November 2020

We are looking for highly motivated and analytical individuals to join a team as Command Centre / L1 Support Analyst supporting Institutional Banking systems and applications.

Mandatory Skill(s)

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or other related discipline;
  • Minimum 5 years of experience in incident and problem management;
  • Working experience in the banking industry;
  • Good analytical skills to perform root cause analysis on incidents occurred;
  • Good written and verbal communication skills to collaborate with stakeholders;
  • Independent player who can work well under highly stressful situations.

Desirable Skill(s)

  • Knowledge of cash or payments systems.

Responsibilities

  • Perform work in rotational shifts to provide 24/7 on-site or on-call support;
  • Handle Incident and Problem management;
  • Analyse issues and problems for critical systems and business applications including proper escalation to relevant teams;
  • Provide root cause analysis techniques to determine cause and resolve complex system issues;
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved;
  • Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
  • Work with onsite and offshore teams across multiple technologies/applications;
  • Responsible for continuous support and rectification of systems and applications;
  • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
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