5 November 2020

Are you looking for a next challenge in your career?
We are hiring for an Application Support Analyst to work on supporting multiple mission critical front-end applications & APIs, for our esteemed client.

Mandatory Skill(s)

  • Diploma/Degree in Computer Science , Information technology or related fields;
  • At least 3 years of experience in technical support role for a multi- tiered technology platform to resolve issues;
  • Must have experience working on websites, web applications, middleware and API technologies;
  • Good understanding of HTML, CSS, .NET, JavaScript;
  • Having good knowledge of application development, testing, component design along with scripting & content management;
  • Should have experience in providing production support to monitor and close the gaps and automate routine tasks;
  • Strong knowledge in Cloud, Web infrastructure security and compliance;
  • Highly motivated, results-driven, and able to multi-task;
  • Excellent communication and interpersonal skills, and able to work well with cross-organizational teams;
  • Strong analytical & problem solving skills.

Desirable Skill(s)

  • Experienced in Sitecore.

Responsibilities

  • Provide production support for applications related to Content Management System( CMS), Booking & Payment Systems, Marketing websites & other associated applications;
  • Involved in day to day maintenance of the application systems;
  • Identify, troubleshoot and document the application issues and resolutions;
  • Ensure the SLAs are achieved;
  • Working closely with Business & Technical teams to do Root cause analysis and implement solutions;
  • Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
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