27 October 2020

We are looking for Data Analyst to work on customer journey analytics project relating to consumer banking operations.

Mandatory Skill(s)

  • Bachelor’s degree in Information Technology, Computer Science or any other related field;
  • Knowledge and good understanding of data analysis and machine learning, NLP concepts;
  • Hands-on experience in Python, Pyspark, Spark SQL/MYSQL, Hadoop eco-system (Hive, HDFS, Pig);
  • Experience in end to end data science workflow, starting from data extraction, wrangling, modelling and deployment in production environment;
  • Experience in handling structured and unstructured data sources for analysis and create real time and rich data visualizations that involves large datasets;
  • Strong analytical and problem solving skills;
  • Excellent written, presentation and communication skills;
  • Ability to work independently with stakeholders on requirements gathering or issues investigation.

 

Desirable Skill(s)

  • Knowledge of software development life cycle;
  • Familiarity with Linux based operating system;
  • Work experience in banking domain.

Responsibilities

  • Exploratory analysis involved using advanced statistical methods to understand the primary drivers behind customer struggles;
  • Responsible for data analysis to understand customer struggles in the digital journey and create actionable insights through journey analytics;
  • Apply machine learning techniques to do customer segmentation, intelligent targeting and predictive servicing;
  • Involved in solving the business problem by translating into a data model and building insights into an actionable outcome;
  • Examine and analyse experiment results and identify opportunities for improving experiment uplift;
  • Support lifecycle of experimentation (A/B testing) through journey analytics and machine learning driven insights;
  • Work closely with cross-functional business teams to deliver high-impact insights using analytics across a variety of customer servicing areas;
  • Prepare visualization/dashboards for key metrics/insights;
  • Responsible for Verification/UAT of technology solution to ensure functional requirements are met.
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