20 October 2020

A leading organization in the financial industry is seeking a dynamic Business Analyst with strong communication skills and technical background.

Mandatory Skill(s)

  • Diploma or Degree in Insurance, Business or equivalent profession;
  • At least 3 years’ experience as a Business Analyst;
  • Team player with excellent communication skills, both oral and written;
  • Strong business/stakeholders engagement skills and experience in managing and balancing the needs of multiple stakeholders;
  • Strong customer mind set in designing processes and solutions;
  • Sharp analytical and problem-solving skills with confidence to constantly push the boundaries;
  • Good understanding of user experience design, general web & mobile application functions, usability testing for mobile and internet websites.

Desirable Skill(s)

  • Prior experience in Insurance domain;
  • Proficient in analytical tools like Google Analytics.

Responsibilities

  • Work with CX and UX teams to gather business requirements to ensure requirements are captured, completed and documented;
  • Understand stakeholder business needs and priorities, concerns and objectives;
  • As a product owner and subject matter expert of web & mobile platform for Digital Channels Platform and maintain awareness and knowledge of new business initiatives;
  • Translate and simplify requirements into formal documents;
  • Understand test cases, review test steps and expected test results based on test cases;
  • Coordinate with analytics team to analyze platform performance and recommend approaches of developed system applications;
  • Identify process improvement for adoption to optimize delivery processes;
  • Conduct post launch analysis of application performance and end user feedback to plan with solution vendors;
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies.
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