16 October 2020

We are looking for a Business Analyst who is digitally-savvy and keen to work on digital projects within the Banking and Financial industry.

Mandatory Skill(s)

  • Degree holder in Computer Science, Information Technology or Business related fields;
  • At least 3-5 years of relevant business analysis experience supporting and/or implementing IT Digital Projects;
  • Having functional experience in managing end-to-end lifecycle of project within the banking industry;
  • Strong experience in requirements gathering, impact analysis, functional testing and documentation;
  • Able to liaise with mandarin speaking offshore teams;
  • Excellent communication skills and emotional intelligence to influence key decisions, mediate conflicts, and build consensus.

Desirable Skill(s)

  • PMP certified.

Responsibilities

  • Responsible for managing the team involved in Digital Projects;
  • Understand user requirements, gather information and work along with UX design team to optimize customer journey;
  • Develop, analyse and document various processes;
  • Oversee the team of Testing Engineers and ensure smooth delivery;
  • Interact with other Business Units, IT partners in identifying and streamlining end to end system and process delivery;
  • Assist in post-implementation tasks such as user training, problem investigation, escalation and resolution;
  • Ensure customer issues are resolved within SLA and closures are done.
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