14 October 2020

An exciting opportunity for Manager to manage IT security incidents and escalations. You will assess and triage incidents and threats and manage / track them from opening to closures.

Mandatory Skill(s)

  • Degree in Information Technology, Computer Engineering or Computer Science;
  • Has 7 years of working experience in incident response and investigation, and security operations management;
  • Hands-on experience in incidence management, incident reduction and post incident review process;
  • Prior experience in proposing mitigation techniques and countermeasures for incident management;
  • Knowledge of operating systems and platforms, network, databases and software applications;
  • Strong, dynamic, eager with strong customer service skills;
  • Must be result oriented and ensure that Service Level Agreements are met and proactively suggests in service improvements;
  • Strong leader with strong interpersonal and communication skills.

Desirable Skill(s)

  • ITIL certified.

Responsibilities

  • Manage the overall incident management service desk within the IT Security operations;
  • Responsible for identifying and investigating intrusion to determine cause and extent of breach;
  • Involve in the development and implementation of remediation plans;
  • Perform comprehensive and accurate incident report with precise findings / analysis;
  • Take on hands-on role by managing urgent, escalated and complex incident issues;
  • Identify and prioritize the root cause of issues and check that they are resolved in timely manner;
  • Provide KPI reporting and data trends analysis on incident and problem ticket metrics for service improvement;
  • Keep all stakeholders updated and proposed any improvements continually;
  • Develop effective and workable framework for managing and improving IT support in the organization.
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