30 September 2020

We are looking for highly motivated individuals to join our team as a Production Support Analyst supporting banking systems and applications. 

Mandatory Skill(s)

  • Degree in Computer Science, Business Information Technology or related disciplines;
  • Min. 2-3 years of experience providing support to business systems and applications;
  • Good analytical skills with excellent communication; 
  • Good in understanding internal processes and resolving issues.

Desirable Skill(s)

  • Prior experience in the banking industry. 

Responsibilities

  • Perform work in rotational shifts to provide 24/7 on-site or on-call support;
  • Handle Incident and Problem management;
  • Analyse issues and problems for critical systems and business applications;
  • Provide root cause analysis techniques to determine cause and resolve complex system issues;
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved;
  • Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
  • Work with onsite and offshore teams across multiple technologies/applications;
  • Responsible for continuous support and rectification of systems and applications;
  • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
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