22 September 2020

Our client is seeking a dynamic professional to drive and implement initiatives for a seamless Service Delivery Transformation with focus in Customer Journey & Experience.

Mandatory Skill(s)

  • Degree in Information Technology, Computer Engineering, Computer Science or Information System;
  • At least 4 years of in Project Management experience in Digital Consultation / Transformation projects;
  • Strong experience in process improvement and projects for Digitization and Transformation initiatives;
  • Exposure in Customer Experience ( CX ), Customer Journey and Managing Customer Research Projects in the service industry;
  • Knowledge of Agile based project management approach;
  • Strong written and verbal communication skills and should be good at presenting/ facilitating;
  • Should be a good team player and ability to work with various project stakeholders.

Desirable Skill(s)

  • PMP Certification;
  • Change Management Experience.

Responsibilities

  • Work with teams for developing and understanding of customers pain points and proposing solutions to deliver a more seamless and integrated experience;
  • Work alongside user interface and user experience experts to improve customer-facing digital services/applications;
  • Involved in end to end customer experience efforts – Customer research, strategy, vision, design, development, testing;
  • Responsible for re-looking at the back-end processes and coming up with solutions which allows the customers to easily interact;
  • Identify customer pain-points and put together a strategy to prevent and recover the bad experience;
  • Manage and coordinate workflows with project managers and schedules, requirements, goals and assignments as required;
  • Work closely with different teams to understand customers requirements better and providing appropriate solutions accordingly.
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